Privacy Policy


Judicial and Administrative Proceedings

We may disclose your PHI as required to comply with court orders, discovery requests or other legal process in the course of a judicial or administrative proceeding.

Your Health Information Rights

Although your health record is the physical property of PDL you have the rights described below with respect to your health information:

Right to Inspect and Copy

PDL is defined as an “indirect provider” of healthcare services. This means that according to Federal and State law, clinical laboratories in the State of California shall examine specimens only at the request of a person authorized by law to receive and interpret the laboratory test results. You or your authorized or designated personal representative has the right to inspect and copy your PHI. PDL may deny access to certain information for specific reasons, for example, where state law prohibits such patient access.

Right to Amend

If you feel that health information we have about you is incorrect or incomplete, you may ask us to amend this information. You have the right to request reasonable amendment for as long as this information is kept by, or on behalf of, PDL We may deny your request for an amendment in certain situations. If this occurs, you will be notified of the reason for the denial. If you disagree with our denial, you may submit a statement of disagreement or ask that your request become part of your record. In response, we may prepare a rebuttal statement. These will be made a part of your record. To request an amendment, please contact the PDL compliance Department. Requests must be in writing and must provide reasons for requesting the amendment. We will respond to your request within 30-days.

Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your health information made by PDL for a period of up to six years prior to the date of your written request, but not including any disclosures made prior to April 14, 2003, when the Privacy rule went into effect.

Right to Request Restrictions

You have the right to request a restriction or limitation on the health information we use about you for treatment, payment, or health care operations.

Right to Request Confidential Communications

You have the right to request that PDL send your billing or PHI to an alternate address, but we are not required to agree to your request.

Right to a Copy of this Notice

You have the right to receive a paper copy of this Notice at anytime. Copies of the current Notice are available from all PDL Patient Service Centers and our website at


If you believe your privacy rights have been violated, you have the right to register a complaint with Pacific Diagnostic Laboratories (PDL) or the Secretary of the U.S. Department of Health and Human Services. PDL will not retaliate against any individual for filing a complaint. You may file a complaint by calling: (805) 692-4610 or by writing to this address:

Pacific Diagnostic Laboratories
454 S. Patterson Ave.
Santa Barbara, CA 93111

This Notice tells you about the ways in which we may use and disclose information about you. It also describes your rights and certain obligations we have regarding the use and disclosure of your medical information.

We are required by law to:

  • Make sure that your medical information is protected;
  • Give you this Notice describing our legal duties and privacy practices with respect to medical information about you upon request and
  • Follow the terms of the Notice that is currently in effect.

We reserve the right to change the terms of this Notice of Privacy Practices and make the provisions of the new Notice of Privacy Practices effective for all PHI that we maintain.

We urge you to read this Notice of Privacy Practices carefully so that you will understand both our commitment to the privacy of your PHI, and how you can participate in that commitment. Should you have any questions about this Notice or our privacy practices, please call us at (805) 692-4610.

Pacific Diagnostic Privacy Policy

Pacific Diagnostic Laboratories and its employees are committed to obtaining, maintaining, using and disclosing patient protected health information (PHI) in a manner that protects patient privacy. We will only use or disclose the minimum necessary to perform a job or complete an activity. This Notice applies to all PHI that we maintain.

How we may use and Disclose your Protected Health Information

Your PHI will be used or disclosed for treatment, payment, or healthcare operations purposes and for other purposes permitted or required by law. Not every use or disclosure is listed; however, all of the ways we use or disclose your PHI will fall into one of the categories listed below. If we wanted to use or disclose your PHI for other purposes we would have to obtain your written authorization. For example, patient authorization is often required by state law for release of HIV test results, except if the results are being released to public health officials as required by law. You have the right to revoke your authorization at any time, except if we already made a disclosure based on that authorization. We do not need your authorization or permission to use or disclose your PHI for the following purposes:

For Treatment

Information obtained from your physician or by a phlebotomist, technician or other member of our health care team will be recorded on your laboratory requisition and used to help provide the laboratory services that have been ordered by your provider. We may also provide information to others providing your care. This will help them stay informed about your care.

For Payment

We request payment from you or from your health insurance plan. Health plans need information from us about your medical care. Information provided to health plans may include your diagnoses and procedures performed.

  • Medical quality review by your health plan; accounting, legal, risk management and insurance services;
  • Accounting, legal, risk management, and insurance services;
  • Audit functions, including fraud and abuse detection and compliance programs.

Disclosure to Business Associates

We may disclose your PHI to other companies or individuals who need your PHI in order to provide specific services to us. These other entities, known as “business associates”, must comply with strict contractual standards designed to ensure that they will maintain the privacy and security of the PHI we provide to them or which they create on our behalf. Our business associates must only use your PHI for designated treatment, payment, or health care operations purposes that we contract them to perform on our behalf. For example, we may disclose your PHI to the College of American Pathologists and other private accrediting organizations that inspect and certify the quality of our laboratories.

As Permitted or Required by Law

We may release your PHI for various public policy reasons that are authorized or required by law.

Public Health

We may disclose your PHI when reporting communicable disease results to public health departments as required by law.

Health Oversight

We may disclose your PHI in connection with governmental oversight, licensure, auditing, and other purposes. For example, governmental agencies periodically review our records to ensure that we are complying with the rules of various regulatory and licensing agencies. The U.S. Department of Health and Human Services and state Health Departments are examples of agencies that oversee aspects of our operations. Government agencies, such as OSHA or the FDA may require us to provide PHI in connection with an investigation or other proceeding.

Law Enforcement

We may also disclose PHI for law enforcement purposes. For example, we may be required to release PHI to identify or locate a suspect, fugitive, material witness, or missing person.

Public Safety

When the appropriate conditions apply, we may use or disclose PHI to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

Specialized Government Functions

We may disclose your PHI for military, national security, prisoner and government benefits (for health plans only) purposes.

Workers Compensation

We may disclose your protected health information as authorized to comply with workers’ compensation laws and other similar legally established programs that provide benefits for work-related illnesses and injuries.

To avert serious threat to Health or Safety

We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure would only be to someone who is likely to help prevent the threat.

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