Billing & Insurance

Pay Your Bill Online

Follow the link below to pay your Pacific Diagnostic Laboratories bill online.

Pay Bills Online

Frequently Asked Questions

Pacific Diagnostic Laboratories is contracted with a wide range of insurance companies and also offers discount options for uninsured. Please see the Frequently Asked Question section for details.

When you chose an insurance plan you entered into a contract that required you to pay co-insurance and deductibles at certain rates. We are billing you at those rates based on the EOB (Explanation Of Benefits) we received from your insurance.

COVID-19 Test Billing Information

Pacific Diagnostic Laboratories (PDL) will provide billing and collection services for tests performed at this location, including tests related to COVID-19. PDL is an affiliate of Cottage Health.

If You Have Insurance:

PDL will bill your insurance company for the COVID-19 test. Your insurance company should cover the cost of the test, following guidelines from the Centers for Medicare & Medicaid Services and from the State of California. If you have questions about your insurance coverage for this test, please call the client service number on the back of your insurance card.

If You Do Not Have Insurance:

PDL will submit your information to the Health Resources & Services Administration (“HRSA”) to receive payment from HRSA at Medicare rates. You will not be charged for the COVID-19 test.

For assistance with any additional questions, please email Cottage Health at or call 805-695-2578.

Información Sobre la Facturación de la Prueba del COVID-19

Director médico de Pacific Diagnostic Laboratories Pacific Diagnostic Laboratories (PDL) prestará servicios de facturación y cobro para las pruebas que se hagan en este lugar, incluyendo las pruebas del COVID-19. PDL es una empresa asociada a Cottage Health.

Si Usted Tiene Seguro:

PDL le enviará la factura de la prueba del COVID-19 a su compañía de seguros. Su compañía de seguros debe cubrir el costo de la prueba, según las directrices de los Centros de Servicios de Medicare y Medicaid (Centers for Medicare & Medicaid Services) y del estado de California. Si tiene preguntas sobre la cobertura de su seguro para esta prueba, llame al número de atención al cliente que figura al dorso de su tarjeta del seguro.

Si Usted No Tiene Seguro:

PDL enviará su información a la Administración de Recursos y Servicios de Salud (Health Resources & Services Administration, HRSA) para que esta pague la prueba según las tarifas de Medicare. No le cobraremos por la prueba del COVID-19.

Para recibir ayuda con cualquier otra pregunta, envíe un correo electrónico a o llame al 805-695-2578.

Can I order my own lab tests at PDL?

In alignment with the California Business and Professions Code Sec. 1246.5, PDL offers the following as self-directed (self-orderable) tests:

  • Lipid Panel (Cholesterol, triglycerides, LDL and HDL)
  • Glucose
  • Hemoglobin A1c
  • Occult Blood
  • Pregnancy Test (urine)
  • Urine Dipstick

Please note:
*Minors cannot order tests on themselves.
*Patients cannot combine physician/client requisitions with self-directed requisitions.
*Self-directed testing must be paid for at the time of collection.

Test request forms for self-directed testing are available at our PDL Patient Service Centers or click on the following link Direct Access Testing Requisition.

How can I find out if my insurance company has paid this claim?

Your insurance company will provide an eligibility of benefits (EOB) document with details of what has been covered on your claim. We recommend you contact your insurance company for any questions related to coverage.

I do not have insurance, what options are available?

PDL offers a Time of Service (TOS) program that provides discounted pricing for most laboratory tests. To obtain this discount services must be paid for at time of check-in.

If payment cannot be made at the time of service, PDL offers a Prompt Pay discount which can be obtained by contacting our Billing Department at 866-809-9048 once you receive your bill (Note: Prompt pay discount is only available within 30 days of receiving your bill).

For other options, please contact our Billing Department at the number above.

I do not have insurance, do I have to pay upfront or can I be billed?

If you are unable to pay up front, PDL will bill you for the testing at regular rates. A prompt pay discount may be available by calling our Billing Department at 866-809-9048 when you receive the bill.

What insurance does PDL accept?

PDL is contracted with Medicare, Medi-Cal, most PPO insurance companies and limited HMO insurance plans. To verify if your insurance is contracted with PDL, please contact your insurance company and provide to them our NPI 1477602639, please view our complete list [PDF].

What methods of Payment does PDL accept?

PDL accepts payments by check, money order, or credit card (Mastercard, Visa, and Discover).

Payments can be made:
Follow this link to use the PDL Online Bill Pay Portal

By Mail:
Pacific Diagnostic Laboratories
File #749193
Los Angeles, California, 90074-9193

By Phone:

Why didn't my insurance pay for my claim?

Each insurance company processes claims differently. You will receive an Explanation of Benefits (EOB) from your insurance company that details the services and whether the services were eligible for coverage. If you need additional assistance in determining why your insurance did not pay on your claim, please contact your insurance carrier directly.

Why do I need to provide billing information every visit to PDL?

To ensure accuracy of coverage, PDL requires a verification of billing information on each visit including obtaining a copy of insurance card(s).

Why did I receive a bill from PDL?

You will receive a bill from PDL if your ordering physician did not provide your full insurance or billing information or if the remainder of the balance is a patient responsibility portion for testing services (co-pay, deductible, share of cost). For further information about the specific nature of the bill, please contact our Billing Department via email or call 866-809-9048.

For additional questions or concerns, please call our Billing Department at 866-809-9048.

Schedule Your Appointment Online

Follow the link below to schedule your appointment online.

Book Your Appointment

Need to Cancel Appointments?

Call 805-879-8100 or toll-free at 866-591-4610 press 2 then press 1 to schedule or cancel appointment with Pacific Diagnostic Laboratories.

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