Careers & Education

  • Education & Quality Team

Clinical Laboratory Education & Quality Team

Lynette Hansen, Quality Services Director

Lynette Hansen, PhD

Quality Services Director

Lynette oversees the PDL Quality Management Program, Regulatory Compliance, Laboratory Accreditation, Training, and Competency Assessment. She is the Program Director for the School of Clinical Laboratory Science and the Phlebotomy Training Program. She also oversees Point-of-Care Testing (POCT) for the system. Lynette has been with Cottage Health for 34 years and with PDL since its inception.

Joshua Davis, Program manager in Education

Joshua Davis

Manager Lab Education Program

Joshua is Pacific Diagnostic Laboratories Program Manager for the CLS School, overseeing lab education and competency programs.
Preparation is key, dedication is essential, and success is inevitable.

Karina Guerra-Medina, Education Coordinator, Quality Services

Karina Guerra-Medina

Education Coordinator 

Karina is a certified phlebotomy technician and certified credential trainer on the Quality Service team.

Karina provides orientation, training activities and competency assessments for all non-licensed personnel (CPTs and Processors). She also coordinates training activities for the Phlebotomy Training Program and School of Clinical Laboratory Science.

Joesph Hicks, POCT analyst

Joseph Hicks

POCT Analyst 

Joseph is an Analyst supporting Point-of-Care Testing Services. He is responsible for the training and competency of POCT users throughout Cottage Health, and assists in maintaining the quality and compliance program. He also supports laboratory information system applications, and participates in the selection and implementation of new technologies for POCT. Joseph has been with PDL since 2015.

Allison Manchester Reitz, Lab Manager, Quality and POCT Services

Allison Manchester Reitz

Lab Manager, Quality and POCT Services

Allison is a Clinical Laboratory Scientist with specialty certifications in Hematology and Flow Cytometry.  She is the manager for both Quality and Point of Care Services. She also works closely with the Science and Technology team bringing in new lab tests. 

Allison has been with Cottage Health since 1996 and with PDL since its inception.

Nga Ngo, Quality Systems Analyst

Nga Ngo

Quality System Analyst  

Nga is a member of the Laboratory Quality Services Team.
Provides system support to users of designated laboratory systems applications. Assists in the resolution of problems related to these applications and in the implementation of system upgrades and prepares Quality Metrics reports.

Start Your Next Journey

Move your career to the next step with Pacific Diagnostic Laboratories. Search available opportunities to join our team along with Cottage Health.

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